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Visa File Expert

Everything your migration agency needs—from enquiry to payment.

The complete CRM for visa files, automated agreements, and stage-based billing. Built specifically for immigration professionals.

Global Pipeline View
New Enquiry (4)
LAMA 189
Agreement Signed (12)
READY
Lodged (8)
Payment Received
Invoice #8842 • AUD $4,500

CRM Built for Migration Complexity

Standard CRMs aren't built for visa expiry dates, sponsorship relationships, or medical check tracking. Ours is. Explore every module below—the same features listed in the header menu.

Leads & CRM pipeline

Capture, qualify, and convert enquiries with audit-ready history.

  • Lead stages from new enquiry to confirmed client
  • Individual and employer-sponsor lead types
  • Automated follow-ups and interaction history
  • Convert leads into full visa case files

Visa case files

Client files, file notes, critical tasks, and expiry awareness.

  • Complete client profiles and dependent records
  • File notes with action tags and colour coding
  • Critical tasks and overdue follow-ups
  • Visa expiry alerts on the agency dashboard

Agreements & PSAs

Templates, PDF fill, email delivery, and e-signatures.

  • Agreement templates for your practice
  • PDF generation and email to clients
  • Client and dependent signature capture
  • Service scope and fee schedules on the matter

Stage-based billing

Invoices and receipts by milestone, with branded PDFs.

  • Payment stages with GST-aware totals
  • Branded invoice and receipt PDFs
  • Email invoices and track payments
  • eWay-ready portal payments and commission views

Client portal

OTP login, forms, resources, and online payments.

  • Passwordless email OTP for clients
  • Interactive application forms in-browser
  • Document upload and resources hub
  • Pay invoices online with clear amounts

Staff access & workspaces

RBAC, multi-workspace firms, and white-label branding.

  • Granular staff roles and permissions
  • Multi-workspace support for branch firms
  • White-label logo and sign-in page branding
  • Birthday and anniversary client wishes

Leads Pipeline your team can trust

Capture leads from your website directly into a dedicated pipeline. Track every interaction, from initial assessment to final lodgement, with an audit log that ensures compliance.

  • Automated follow-ups
  • Document requirement checklists
Application Timeline
Client Assessment Uploaded
2 mins ago
PSA Generated
1 hour ago
Awaiting Lodgement

Visa Expiry Awareness

Never miss a deadline again. Automated alerts for visa expiries, bridging visa conditions, and client birthdays.

URGENT14 Days Left

Integrated Agreements & Stage-Based Billing

Most immigration firms bill based on milestones. We've automated the entire process, from generating the Professional Service Agreement (PSA) to triggering the final invoice.

One-Click Agreements

Generate legally compliant PSAs with pre-filled client data instantly.

Stage-Based Invoices

Trigger invoices automatically when milestones like 'Skills Assessment Lodged' are hit.

Invoice #INV-2024-001PAID
Visa File Expert Ltd.
123 Agency Way, Sydney
Logo Watermark
DESCRIPTIONAMOUNT
Stage 1: Skills Assessment Preparation$1,500.00
Stage 2: Visa Lodgement (Upcoming)$3,000.00
TOTAL RECEIVED
$1,500.00 AUD
PSA ELECTRONICALLY SIGNED
JD
John Doe (Client)
IP: 192.168.1.1
Client Portal

A secure portal your clients will actually use

Give clients passwordless access to forms, documents, resources, and payments—while every action stays connected to their visa file in the CRM.

Logo

Welcome Back

Secure, passwordless access to your file.

Secure OTP Login (No password required)

OTP sign-in

Clients enter their email and receive a one-time code—no passwords to reset.

Document upload

Clients upload supporting documents that appear on the immigration file.

Interactive forms

Fill immigration application forms in the browser; data flows into the CRM.

Pay invoices

Clients see due amounts clearly and pay online through the portal.

Resources hub

Share guides, checklists, and links your agency publishes for clients.

Progress visibility

Reduce “where is my file?” calls with a clearer view of next steps.

Built for Scaling Firms

From solo practitioners to global agencies with multiple branches. Scale your operations without losing control.

Multi-workspace Support

Manage different brands or regional offices under one parent account.

Granular Staff Roles (RBAC)

Limit access so offshore processors only see what they need to see.

S
A
C

Role-Based Access Control

AdminAgentProcessorAccounts
Security

Built for professional immigration practice

Client visa files need clear accountability. Visa File Expert keeps access controlled, logins passwordless, and activity visible to your firm.

Role-based access control

Grant admin, agent, processor, and accounts permissions so staff only see what they need.

Passwordless OTP login

Agents and clients sign in with a one-time email code—no shared passwords on files.

Audit-friendly file notes

Structured notes, action tags, and critical-task follow-ups create a clear activity trail.

Workspace isolation

Firm data is scoped to workspaces so branches and brands stay separated.

Controlled approvals

Pending review workflows let admins approve sensitive client or lead changes before they apply.

Secure document handling

Agreements, invoices, and portal files stay within authenticated CRM workflows.

Request a demo

Tell us about your agency and we will walk you through leads, visa files, agreements, billing, and the client portal.

  • Live walkthrough of the immigration CRM
  • Questions answered for your practice size
  • No credit card required
Enterprise-ready controls
Cloud workflow